Cutomer Service FAQ - Problems Playing Videos

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I am a business consultant and designed/wrote our company's web site. Quite honestly I have found your web site to be one of the most detailed, obviously sincere, and worthwhile web sites I have yet to see. Certainly it must be a God-send for men searching for romance and a Russian Bride.

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Dear Elena Petrova,
I wanted to compliment you on your very fine web site site! I happened to come across your site, because I received an unexpected response to my personals advertisement on the web from a Russian lady, and decided to try to find out more about Russian women and meeting them through the Internet. I must say, that in all of the sites I visited for information about this subject, yours is by far the most well written, informative and helpful. You have covered every important topic that I wanted to know about, and provided very interesting information about other topics I had not even thought of! As the owner of a small company myself, I think it is wonderful that you are able to provide such value to your customers, and (hopefully :-) still make a decent business for yourself in such a fine, ethical manner. The service and information you offer is truly valuable, and I hope that your business, like your marriage, will be richly blessed.

Donald C. (USA)

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Video FAQ's - Problems Playing Videos

Information about playing the videos on our web site.

We are striving to bring our viewers the highest possible quality videos that we can while at the same time being certain that each and every viewer can view our videos without issues.

Doing this requires keeping up with new formats, technologies and delivery methods as we move into the age of high definition as well as a wide range desktop and mobile devices - not to mention different web browsers - that often have different requirements.

As we do this, there may be some growing pains and we sincerely apologize for this. This page is designed to minimize those growing pains and quickly get you on your way to viewing our newer and better videos.

"I can play the older videos on your site without any problms - but some of the newer videos seem to be loading but don't play ..."

If you are experiencing any problem viewing our newer videos (or any of our videos) - including this above - the issue is most likely that you have an older version of "Adobe Flash Player" installed on your PC.

For these higher quality videos your Adobe Flash player should be version 9.0.115.0 or later. The current player version is 10.3.183.10 (as of this writing).

To resolve this is fast, simple, easy and FREE! Simply go to the Adobe web site and download and install (HERE) the newest version of the required flash player (if you can view any of our videos - or even YouTube videos - you already have this flash player installed on your PC - but most likely an older version that needs to be upgraded for free - just "run" or save and install after your download begins).

As a rule, you will want to upgrade your flash player installation over time anyway. It should additionally make your video viewing experience better across the web. So please complete this and see if it resolves your issues (we expect it will).

If you continue to experience problems please contact us so that we can provide futher assistance.